PRIME Surgical International

Company Policies

Clear and professional policies for privacy, shipping, refunds, returns, warranty, OEM manufacturing, and quality assurance.

PRIME Surgical International Policy Center

Our policies are designed to guide customers with clear, transparent, and professional business terms.

Review details related to quotations, OEM manufacturing, export supply, quality assurance, warranty, shipping, returns, and customer support.

Contact Information

PRIME Surgical International
📍 20 Cecil Street, #05-03 PLUS, Singapore 049705
📞 Singapore: +65 9076 3821
📞 Pakistan: +92 300 2621673
📧 info@primesurgicalinternational.com
🌐 www.primesurgicalinternational.com

Privacy Policy

Customer privacy and information protection policy.

PRIME Surgical International respects customer privacy. Information submitted through our website, email, WhatsApp, inquiry forms, or quotation requests is used only for communication, quotation preparation, order processing, customer support, and business follow-up.

  • We use customer information only for business communication and order processing.
  • We do not sell customer personal information to third parties.
We do not sell customer information to third parties.

Refund Policy

Refund review and order cancellation conditions.

Refund requests are reviewed based on order status, payment confirmation, product condition, and written agreement.

Customized, OEM, private label, special-size, special-finish, or made-to-order products are generally non-refundable once production has started.

OEM and customized orders are normally non-refundable after production approval.

Shipping Policy

International delivery, courier, customs, and shipment handling policy.

Our standard delivery time is minimum 30 days after order confirmation, payment confirmation, and final approval of product specifications.

Import duties, customs charges, taxes, and local clearance fees are the buyer’s responsibility unless otherwise agreed in writing.

Minimum delivery time is 30 days after order confirmation, payment confirmation, and final product approval.

Disclaimer

Website content, catalog, images, and product information disclaimer.

Product images, specifications, sizes, catalogue details, and descriptions shown on the website are for reference and information purposes.

Final order details must be confirmed through quotation or written confirmation.

About Us

Professional surgical instrument supplier for global healthcare buyers.

PRIME Surgical International is a professional supplier of surgical instruments serving hospitals, distributors, importers, healthcare procurement departments, and medical organizations worldwide.

  • General surgical instruments
  • Cardiovascular and vascular instruments
  • Orthopedic, ENT, dental, and specialty instruments
  • OEM, private label, and distributor supply support
PRIME Surgical International supports hospitals, importers, distributors, and procurement buyers worldwide.

Warranty Policy

Manufacturing defect inspection and warranty limitations.

Warranty applies only to manufacturing defects confirmed after inspection by PRIME Surgical International.

Warranty does not cover misuse, improper sterilization, accidental damage, normal wear and tear, incorrect handling, chemical damage, unauthorized modification, or damage caused during transport or storage.

Warranty is limited to verified manufacturing defects only.

Return Policy

Return approval process for wrong, damaged, or defective goods.

Returns are accepted only after written approval from PRIME Surgical International. Claims must include order details, photos or videos, and supporting evidence.

Please do not return goods without written approval.

OEM Policy

Private label, custom logo, custom packaging, and special specification policy.

OEM, private label, custom logo, custom packaging, and special specifications are produced after buyer approval.

OEM production starts only after buyer confirmation and approved specifications.

Quality Assurance

Inspection, consistency, traceability, and export-ready documentation support.

Our quality assurance process includes material inspection, dimensional checking, finishing control, functional testing, polishing review, packaging inspection, and export documentation support.

Quality focus: inspection, consistency, traceability, and export-ready documentation.
PRIME Surgical International

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